Frequently Asked
Questions.
About Staffordshire Chambers of Commerce.
What is Staffordshire Chambers of Commerce?
Staffordshire Chambers of Commerce is the leading business support organisation for companies across Staffordshire and Stoke-on-Trent. We represent over 1,200 local businesses, from sole traders to large employers, and provide networking, training, expert advice, international trade services and a powerful voice on the issues that matter to the regional economy. As an accredited member of the British Chambers of Commerce network, we connect Staffordshire businesses to national influence and globally recognised services.
What does a Chamber of Commerce actually do?
A Chamber of Commerce supports local businesses through networking, training, advice, advocacy and trade services. At Staffordshire Chambers we run hundreds of events a year, issue official export documentation, provide free legal, HR, tax and health & safety advice, deliver business support and grants signposting, and lobby on behalf of Staffordshire businesses with local and national government.
Is Staffordshire Chambers accredited by the British Chambers of Commerce?
Yes. Staffordshire Chambers of Commerce is a fully accredited member of the British Chambers of Commerce (BCC) network, which means we meet the highest national standards for member service, governance and impact. Accreditation also unlocks BCC-backed services such as Quest (free HR, legal, tax and H&S advice) and official export documentation that's recognised worldwide.
Where is Staffordshire Chambers based?
Our main office and Members Lounge are located in Stoke-on-Trent, and our services cover the whole of Staffordshire — including Stafford, Newcastle-under-Lyme, Cannock, Lichfield, Tamworth, Burton, Leek and the Staffordshire Moorlands. You can visit us Monday to Friday, 8:30am to 4:30pm, or call 01782 202 222.
How long has Staffordshire Chambers been supporting businesses?
Staffordshire Chambers has been supporting businesses in the region for over 200 years, making us one of the most established business membership organisations in the county. Our heritage gives us deep relationships with local employers, education providers, councils and government — relationships that benefit every member.
Chamber Membership.
What are the benefits of Chamber of Commerce membership?
Chamber membership gives your business free, unlimited access to HR, legal, tax and health & safety advice through Quest; discounted official export documentation including Certificates of Origin and ATA Carnets; over 200 networking and training events a year; free use of the Members Lounge in Stoke-on-Trent; a searchable profile in the online Members Directory; the ability to share member-to-member offers and discounts; a dedicated account manager; and a strong collective voice lobbying on the issues that affect Staffordshire businesses.
Why should my business join Staffordshire Chambers of Commerce?
Most businesses join because they want to grow — more contacts, more visibility, more knowledge and more support. Chamber membership puts you in front of over 1,200 local businesses through events and the Members Directory, gives you access to expert advice that would otherwise cost thousands in retainer fees, and connects you to the support, grants and skills programmes available across Staffordshire. It's also a clear signal to clients and prospects that you're an established, credible part of the Staffordshire business community.
How much does Staffordshire Chambers membership cost?
Membership is priced on a tiered basis according to the size of your organisation, so small businesses and sole traders pay significantly less than large employers. For a tailored quote, email membership@staffordshirechambers.co.uk or call 01782 202 222 — the membership team will walk you through the options and recommend the right tier for you.
Is Chamber membership tax deductible?
Yes. Staffordshire Chambers of Commerce membership is generally an allowable business expense in the UK, meaning the cost can be offset against your business's taxable profits. We recommend confirming with your accountant, as individual tax circumstances vary.
How long does Chamber membership last?
Chamber membership runs on an annual subscription, renewable each year. You'll receive a renewal reminder ahead of your anniversary date, and the membership team is on hand throughout the year to make sure you're getting the most from your benefits.
Who can join Staffordshire Chambers of Commerce?
Membership is open to any business or organisation trading in or with Staffordshire — including sole traders, start-ups, SMEs, large employers, charities, social enterprises, education providers and public sector partners. We welcome members from every sector, including manufacturing, professional services, hospitality, retail, construction, digital and technology, healthcare, and the creative industries.
Is Chamber membership worth it for small businesses?
Yes — small businesses and start-ups often see the strongest return on Chamber membership. The free HR, legal, tax and H&S advice through Quest alone can save thousands of pounds compared to private retainers. Networking events, member-to-member offers and your profile in the Members Directory help small firms win local work they wouldn't otherwise reach, and your account manager can introduce you to other members directly.
Can I try the Chamber before joining?
Yes. Non-members are welcome at many of our events (often at a non-member rate), which is the best way to experience the Chamber community before committing. You can also book a no-obligation conversation with the membership team to walk through the benefits and meet your potential account manager — email membership@staffordshirechambers.co.uk or call 01782 202 222.
How do I join Staffordshire Chambers?
To join, email membership@staffordshirechambers.co.uk or call 01782 202 222, or join online here. We'll arrange a short conversation to understand your business, recommend the right membership tier, and get you set up with your Member Zone login, account manager, and first event invitations.
How do I contact my Chamber account manager?
To contact your account manager or arrange a membership review, email info@staffordshirechambers.co.uk or call 01782 202 222 and the team will put you in touch directly.
Events, Networking and Training.
What types of business events does Staffordshire Chambers run?
Staffordshire Chambers runs a busy calendar of events including breakfast networking, business lunches, sector-specific roundtables, member showcases, training workshops, conferences, the Staffordshire Business Expo and our flagship annual awards. There's something every week, in venues across Staffordshire and Stoke-on-Trent.
How do I book onto a Staffordshire Chambers event?
Visit the Events & Training section of our website, browse the events calendar, click the event you'd like to attend, and select Book Now. Members log in to access member rates; non-members can usually attend at a guest price.
Do I need to be a Chamber member to attend events?
No — many Staffordshire Chambers events are open to both members and non-members, though members receive discounted rates and priority booking on the most popular events. Some events, such as exclusive briefings and member-only socials, are restricted to members. Each event page lists eligibility and pricing.
Does Staffordshire Chambers offer business training?
Yes. We deliver accredited training, short courses and workshops across leadership, sales, marketing, finance, HR, health & safety, international trade, digital skills and more. Members benefit from discounted rates. Browse upcoming courses on the Events & Training page.
Can Chamber events help me meet other local businesses?
Yes — that's the point. Our events are designed to make introductions easy, with facilitated networking, structured table discussions and informal "Connect" sessions where the team helps you find the right people in the room. Many members win their first piece of business within their first few events.
International Trade and Export.
Does Staffordshire Chambers issue Certificates of Origin?
Yes. Staffordshire Chambers is an accredited issuer of UK Certificates of Origin, European Community Certificates of Origin, EUR1 movement certificates and Arab-British Certificates of Origin. Our International Trade team can process documents quickly to keep your shipments moving. Email exportmailbox@staffordshirechambers.co.uk or call 01782 224 405.
Does Staffordshire Chambers issue ATA Carnets?
Yes. ATA Carnets — the international "passport for goods" that lets businesses temporarily export samples, professional equipment and goods for exhibition without paying duties — are available through our International Trade team. Contact exportmailbox@staffordshirechambers.co.uk for guidance and applications.
Can Staffordshire Chambers help my business start exporting?
Yes. Our International Trade team supports Staffordshire businesses at every stage of the export journey — from first-time exporters needing market guidance and customs basics, through to established exporters managing complex documentation, tariffs and compliance. Email exportmailbox@staffordshirechambers.co.uk to get started.
Do I have to be a Chamber member to use export documentation services?
No — non-members can use our export documentation services, but Chamber members benefit from significantly reduced rates and faster turnaround. If you regularly export, joining the Chamber usually pays for itself in document fees alone.
Can Chamber events help me meet other local businesses?
Yes — that's the point. Our events are designed to make introductions easy, with facilitated networking, structured table discussions and informal "Connect" sessions where the team helps you find the right people in the room. Many members win their first piece of business within their first few events.
Business Support, Grants and Skills.
Where can I get business support in Staffordshire?
The first port of call for business support in Staffordshire is the Staffordshire Business Helpline on 0300 111 8002. For Chamber members, our Growth Hub team also provides one-to-one support, signposting to current grants and schemes, and tailored advice — email growthhub@staffordshirechambers.co.uk.
Are there grants available for businesses in Staffordshire?
Yes — a range of grants and loans are available for start-ups and established businesses across Staffordshire, and eligibility changes as new schemes launch. Call the Staffordshire Business Helpline on 0300 111 8002 or email growthhub@staffordshirechambers.co.ukfor a current view of what your business qualifies for.
Where can I get help to start a business in Staffordshire?
Our Start-Up team supports new and aspiring business owners with practical advice, funding signposting and planning guidance. Email start@staffordshirechambers.co.uk to get in touch.
How do I get help with apprenticeships or recruitment in Staffordshire?
Our Skills Hub supports local employers with apprenticeships, training grants, recruitment, T-Levels, work experience and workforce development. Email skillshub@staffordshirechambers.co.uk.
Members Lounge and Room Hire.
Where is the Staffordshire Chambers Members Lounge?
The Members Lounge is located at our main office in Stoke-on-Trent. It's a welcoming, professional space where members can work, meet clients, grab a coffee and connect with other businesses — open Monday to Thursday, 8:30am to 4:30pm, and Friday, 8:30am to 4pm.
Can I use the Members Lounge to work from?
Yes. The Members Lounge is free to use for Chamber members during opening hours (Monday to Thursday, 8:30am to 4:30pm, and Friday, 8:30am to 4pm). Bring your laptop, use the Wi-Fi, host informal meetings and use the space as your Stoke-on-Trent base — no booking required.
Can I reserve a table in the Members Lounge?
No — the Members Lounge operates on a drop-in basis so that every member can use it, and tables aren't reserved. If you need a private space for a meeting, you can book the Henson Suite or the Pod (see below).
How do I book the Henson Suite at Staffordshire Chambers?
The Henson Suite is available to book as a private meeting and event space. To check availability, ask at reception, email info@staffordshirechambers.co.uk or call 01782 202 222 and select option 8.
How do I book the Pod at Staffordshire Chambers?
The Pod is a smaller, private meeting space ideal for one-to-one conversations and small client meetings. To book, ask at reception, email info@staffordshirechambers.co.uk or call 01782 202 222 and select option 8.
Can I hire a meeting or event room at Staffordshire Chambers?
Yes. We offer meeting and event spaces of varying sizes, available to both members and non-members. To check availability, capacity and pricing, email events@staffordshirechambers.co.uk or call 01782 202 222.
Can I advertise or sponsor at the Members Lounge?
Yes — Staffordshire Chambers offers sponsorship and advertising opportunities throughout our Chambers and Members Lounge, giving your brand visibility with hundreds of local business decision-makers each week. Email membership@staffordshirechambers.co.uk to discuss current opportunities.
Member Zone — Self-Service Help.
How do I log in to the Staffordshire Chambers Member Zone?
Visit the Staffordshire Chambers website and click Member Zone in the top navigation. Sign in with the email and password set up when you joined. If you've forgotten your password, use the reset link, or email info@staffordshirechambers.co.uk for help.
How do I access my Chamber membership invoices?
To download your invoices, log in to the Member Zone, go to My Member Zone, select Manage My Account, and choose Organisation Invoices.
How do I download my Chamber membership certificate?
To download your membership certificate, log in to the Member Zone and go to My Member Zone, then Manage My Account, then My Membership, click Options, and select Download Certificate.
How do I access the Staffordshire Chambers Members Directory?
To browse the Members Directory, log in to the Member Zone, open My Member Zone, and click Member Directory. You can search by company name, sector or location to connect with other Chamber members.
How do I update my company information in the Members Directory?
To update your directory listing, log in to the Member Zone, go to My Member Zone, select Manage My Account, then Edit Company, and update your details. Keeping your profile current makes it easier for other members and prospects to find you.
How do I upload a member-to-member offer?
To share an offer with other members, log in to the Member Zone, go to My Member Zone, select Manage My Account, choose Edit Company, select Offers, and click Add Offer. It's a free way to promote discounts, services and opportunities to the wider Chamber network.
How do I change my bank or payment details?
To update your payment details, log in to the Member Zone, go to My Member Zone, select Manage My Account, and choose My Payment Methods.
How do I pay for my Chamber membership subscription?
You can pay your subscription using the activation or renewal link emailed to you by Staffordshire Chambers. If you've misplaced the link or need help with payment, contact accounts@staffordshirechambers.co.uk or call 01782 202 222. You can also log in to the Member Zone, you will see a message to renew you account, click that and you will be able to work through the renewal process.
Department Contacts.
How do I contact the Membership team?
Email membership@staffordshirechambers.co.uk or info@staffordshirechambers.co.uk, or call 01782 202 222.
How do I contact the Accounts team?
How do I contact the Growth Hub?
How do I contact the Skills Hub?
How do I contact the International Trade team?
How do I contact the Start-Up team?
Chamber Governance and Leadership.
Who is the President of Staffordshire Chambers of Commerce?
The President of Staffordshire Chambers of Commerce is Ramona Hirschi. The President is one of three non-executive officers on the Chamber Board, alongside the Deputy President and the Honorary Treasurer. The role of the President is to act as the lead representative of the Chamber's membership, to champion Staffordshire businesses publicly, and to chair the Board in delivering the Chamber's strategy.
Who is the CEO of Staffordshire Chambers of Commerce?
The CEO of Staffordshire Chambers of Commerce is Stuart Elford. The CEO is the senior executive responsible for the day-to-day running of the Chamber, leading the staff team, delivering on the strategy set by the Board, and acting as the public face of the organisation alongside the President. For media or partnership enquiries involving the CEO's office, contact michelle.nagington@staffordshirechambers.co.uk.
Who is on the Staffordshire Chambers Board?
The Staffordshire Chambers of Commerce Board is made up of elected representatives drawn from the Chamber Council and Local Area Advisory Boards, all of whom have served on Council for over a year before being eligible. The Board includes three non-executive officers — President, Deputy President and Honorary Treasurer — as well as the Presidents of the Stafford and Staffordshire Moorlands Local Area Advisory Boards. The full list of current Board members, with photos and company affiliations, is published on our Chamber Board page.
What does the Chamber Board do?
The Chamber Board's role is to ensure that Staffordshire Chambers of Commerce is a well-run business. The Board is responsible for setting the Chamber's strategy, overseeing governance, finances and performance, ensuring the executive team delivers on commitments to members, and acting as guardians of the Chamber's values, accreditations and long-term sustainability. Board members are unpaid, volunteer their time, and are elected from the Chamber Council to represent the wider membership.
Who is on the Staffordshire Chambers Council?
The Chamber Council is made up of elected members plus Forum Chairs, Local Area Advisory Board Presidents, the Chairs of Finest and Future Finest, and Honorary Members. Council members are drawn from across the Staffordshire business community and represent a wide range of sectors and company sizes. The current full list of Council members is published on our Chamber Council page.
What does the Chamber Council do?
The Chamber Council develops and ratifies the Chamber's policy and lobbying positions, ensuring the Board and executive team stay in touch with the real-world issues facing Staffordshire businesses. The Council acts as a sounding board for policy matters, receives reports from the Chamber's Business Forums to make sure they're properly representing their sectors, and elects the Chamber Board from its own membership. In short: the Council is the democratic voice of the membership, and the Board is the body the Council elects to run the organisation.
What's the difference between the Chamber Board and the Chamber Council?
The Chamber Board and Chamber Council have different roles. The Council is the wider democratic body that develops policy, represents the membership, and elects the Board. The Board is the smaller governing body responsible for the day-to-day governance, strategy and financial oversight of Staffordshire Chambers of Commerce. The Board reports to the Council, and the Council in turn represents the views of the Chamber's wider membership.
Who is on the Staffordshire Chambers Senior Leadership Team (SLT)?
The Staffordshire Chambers of Commerce Senior Leadership Team (SLT) is the group of senior executives responsible for leading the day-to-day operations of the Chamber, reporting into the CEO. The SLT is led by CEO Stuart Elford and Deputy CEO Chris Plant, alongside Tom Nadin (Head of Projects and Business Services), Karena Pawlak (Head of Membership and New Business), Tom Hammersley (Marketing Manager), Kelly Edwards (Head of Events and Facilities), Dawn Styles (Head of Finance) and Allison Tomlinson (Head of International Trade). Together, the SLT delivers on the strategy set by the Chamber Board, leads the Chamber's staff team, and is responsible for the day-to-day delivery of services to members across Staffordshire.
How is Staffordshire Chambers of Commerce governed?
Staffordshire Chambers of Commerce is a not-for-profit, member-led organisation governed by a three-tier structure. The membership elects representatives to the Chamber Council, which sets policy and elects the Chamber Board, which provides governance and strategic oversight. The day-to-day running of the organisation is led by the CEO and the Senior Leadership Team, who report to the Board. This structure ensures the Chamber remains genuinely accountable to its members and led by Staffordshire businesses, for Staffordshire businesses.
Helplines and Quick Contacts.
What is the Staffordshire Business Helpline number?
The Staffordshire Business Helpline number is 01782 900 239. It's the first port of call for business support, grant and loan enquiries, and the Business Crime helpline across Staffordshire.
What is the Business Crime Helpline number?
The Business Crime Helpline number is 01782 900 239. Call this number if your business has been affected by crime and you need support, signposting or advice.
What is the Trading Standards contact number for Staffordshire?
The Staffordshire Trading Standards contact number is 01785 330 356. Trading Standards investigates unfair trading practices, faulty goods and consumer protection issues across the county.
How do I access domestic violence support?
For domestic violence and abuse support in Staffordshire, contact New Era on 0300 303 3772. New Era runs a 24-hour service offering confidential support, advice and safe routes to help — available to anyone affected, including in the workplace.
Join Now.
Over 200 events a year
Access to highly qualified business professionals
Access vital business documents
Join Now.
Over 200 events a year
Access to highly qualified business professionals
Access vital business documents
Join Now.
Over 200 events a year
Access to highly qualified business professionals