- This event has passed.
Tue 18th June @ 9:30 am - 4:30 pm£195 – £250
Dealing with customers and suppliers by telephone is vital for both image and good business practice. This interactive course looks at how you can improve your business telephone skills by learning the art of good communication and making use of equipment available.
Who should attend?
Individuals, managers or business owners.
What will it cover?
• How to deliver a professional image over the phone
• How to deliver assertiveness
• The ability to deal with difficult callers
• Confidence on the telephone