TOTALLY DELICIOUS ENHANCES CUSTOMER EXPERIENCE AT POPULAR FOOD STORES

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Totally Delicious has invested £40,000 in a bid to improve customer experience and makeover it’s food stores at a popular tourist destination. The investment at it’s Trentham Gardens venues will bring a range of benefits for customers. As well as a fresh new look, the company says visitors will also enjoy an improved service.

The changes have been brought in as the business prepares for the huge footfall throughout the summer season.

Following feedback from customers at Trentham Gardens, the Totally Delicious tea room has switched to counter service as part of the revamp to better meet the needs of its customers. Archive pictures from the iconic Trentham Gardens destination have been displayed throughout the tea room and as well as a stunning view of the award-winning attraction, beautiful greenery covers the bar area. The idea was to bring the outdoors garden theme inside.

At the Lakeside Cafe, a short walk away, the focus has again been on enhancing visitor experience with a new menu and reorganisation of the way customers are served.

Managing director Dominic Bowers said: “Our team will be concentrating even more closely on service delivery while maintaining the friendly and welcoming environment we are known for. “Attention to detail is very important to us – from keeping our surroundings fresh and interesting for customers to providing a wider and improved menu choice.”

The two venues were closed at staggered times during a short period to accommodate the makeover and ensure disruption was kept at a minimum for customers.

Both food stores now offer new menus, with vegan options added to the selection available at the tea room. More ready to eat snacks will be freshly prepared and stored to hand in the chillers within the kiosk while at Lakeside, visitors will be able to enjoy a new range of cookies, pastries, salads and fruit pots.

Dominic added: “One of the biggest improvements for customers is a more efficient service, particularly in the tea room. Bringing in counter service means customers are served more quickly and won’t have to wait for their bill to be brought to their table. We also have more ‘grab and go’ items and updated menus.

“Investing this money in our venues keeps them interesting for customers and helps us to continually build on our unrivalled tea room and café experience.”

 

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