Virtual Office Services and Staffordshire Business Festival

Businesses have seen their working practices change dramatically since the start of the pandemic and the shift in working practices has thrown up many challenges and opportunities.

Many employees are now facing a future of working some, or all the time from home with firms adapting to hybrid working – a mix of home working and time in at the office.

This has certainly been our experience at the Chambers, and we will be retaining a blend of home and office-based working as it has proven to be good for the environment, for wellbeing and for productivity.

All of this has led us to launch a brand-new suite of services, Virtual Office Services in response to members’ demands. Whilst businesses are adapting their strategies, diversifying their product offering and changing their working processes, the need for excellent customer service remains constant, and maintaining high levels of consistency is a necessity.

Through Virtual Office Services, firms can subscribe to a range of services such as a virtual receptionist, physical mailbox, virtual inbox, video conferencing and can utilise the Chambers Members’ Lounge for workspace and meetings in a Covid secure environment.

The virtual receptionist service will enable members to run their business at home and to ensure they never miss an important phone call. The service offers a professional call answering service, taking calls and messages using the business name, which can then be relayed to appropriate staff members.

Members can also rent a secure physical mailbox at our Festival Park headquarters, Commerce House. Useful for businesses working remotely or with no fixed address who want to continue using a professional business address.”

A virtual inbox will forward emails to any address in the world whilst the Scan 2 email service scans important letters and emails and forwards them directly to the business owner.

Any business interested in Virtual Office Services can contact Vicky Frost –


Also, just a reminder that there is still chance to book on to events at the Staffordshire Business Festival, a week of themed webinars and talks which starts on Monday 6th September, delivered by a talented pool of local specialists, all experts in their field, and ready to impart their knowledge and wisdom via 13 FREE one-hour webinars which will focus on leadership, people & culture, the future of the office, digital transformation, and customer expectations.

On Monday, Shevaun Haviland, director general of the British Chambers of Commerce (BCC) will be interviewing Nick Beighton, CEO of ASOS who will be talking about ASOS’s meteoric rise since their launch in 2000, their new Lichfield distribution centre and their reaction to pandemic market conditions and buying behaviour.

And on Friday 10th September we will be hosting a special live event at Uttoxeter Racecourse with businessman and motivational speaker Gerald Ratner who famously denigrated the products of former high street jewellery chain – Ratners, leading to its subsequent collapse. He now runs the successful online jewellery business, Gerald Online.

To view the full Business festival programme and book your places visit: Business Festival 2021 – Staffordshire Chambers

If you want to talk to us about any other business issues, including funding, you can call our switchboard on 01782 202222 or call the Stoke and Staffs Growth Hub Helpline on 0300 111 8002 or email:

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