As the economy begins to gather pace in a return to open trading, Staffordshire Chambers of Commerce remains committed to supporting our members and the wider business community to get through one of the toughest trading environments most of us will have ever seen.
We are partnering with customer experience specialists Insight6 to announce a brand-new Chambers exclusive membership offer, discounted for members, that will help businesses to reopen safely.
Insight6 have developed a business tool that enables all businesses, regardless of size or sector, to regularly engage with their staff and customers to obtain feedback on their experience and how safe they feel when visiting business premises.
With the retail sector preparing to reopen on 4th July, safety now sits at centre of the customer journey. Operating in a way that helps colleagues to feel safe whilst at work, and giving customers and clients confidence that your business is a safe place to purchase the goods and services that you need them to buy, is now the most important part of any business’s operation – and future survival.
Each customer will judge for themselves if they think your business is a safe place to visit, not the business itself, and regardless of how many signs you have on display or how much hazard tape is on the floor, it is the feeling of safety that will determine if you keep them as customers or lose them to your competition.
The Team Safety and Customer Confidence Portal enables staff members and customers to anonymously raise concerns regarding safety to allow a fast response from management. This immediate response will help to resolve safety concerns and ensure that colleagues, clients, and customers feel comfortable returning to the workplace.
Creating a safe place for colleagues to work in and customers or clients to visit will be essential to business recovery.
You can access the Insight6 portal at: https://www.insight6.com/scc-team-safety/
If you want to talk to us about any business issues, you can call our switchboard on 01782 202222 or call the Stoke and Staffs Growth Hub Helpline on 0300 111 8002. We also have a Twitter hour each Tuesday and Friday from 11am – 12noon #StaffsChamberChat